• U-earth Biotech

Brexit - Changes to Shipping Rates to Europe from January 1st 2021

Some shipping options will stay the same, while others will increase.

Update - 21/01: We have heard from customers that some orders are being met with customs duties and other fees. We are working to solve this as this should not be happening. If you are one of the affected, then please do get in touch with us at support@u-mask.eu and we will be happy to help. For more information which explains the issues surrounding Brexit customs duties, VAT and taxes in-depth, please click here.

As everyone across Europe is aware, Brexit will occur from January 1st 2021 as the UK formally leaves the European Union.

We thought it best to make you aware of the changes that we are aware of so far, so that you have as much time as possible to consider the information and make any necessary changes to possible shipping plans of U-Mask in future.

The headline news is that the DHL 3-6 Days tracked delivery option for £6.99 will not change.

Both before and after Brexit, customers will always pay £6.99 for their package to be delivered anywhere in Europe within 3-6 days.

However the next day delivery option will change. Currently the price for this offering varies depending on where in Europe you are sending your parcel.

From January 1st 2021, the cost of next day delivery will increase by £2.25 per delivery.

In truth, this is the best deal that U-Mask could offer customers while still ensuring that you are able to send your U-Masks, safe in the knowledge that they would arrive at their destination in Europe the next day.

The actual increase in cost is £4.50 per delivery but we wanted to absorb 50% of the cost to the customer to ensure that you are still able to send U-Mask to Europe at an affordable price, allowing you to protect yourself, your family and your friends as quickly as possible.

This process won’t be forever - we are working around the clock to create a warehouse in Germany to deal with all European orders, which should ensure the shipping costs return to their previous levels. As you can appreciate, many other companies are also looking into these possibilities so there is a great deal of patience required until the paperwork is complete.

Despite the rise in costs, we still wanted to be able to offer free shipping. From January 1st 2020, you will still be able to claim free shipping on your order when you spend over €150.

If you have any questions, please feel free to reach out to us at support@u-mask.eu and we will be happy to help.